The proxy service (Proxy4Sure) is only refundable for the following cases:

  • Proxies errors which don’t permit to use them (ex: HTTP 407 authentication error)
  • Proxies are banned on the target website in which the customer wants to use them

To study your request and proceed on the refund, following elements will have to be provided by the customer:

  • Proof with the date and time via this website https://time.is/ showing when the proxy tests have been done in order to be sure that the test has been executed during the active period of the proxies.
  • Proofs/screenshots of your browser configured with a proxy and showing that the connection on the target website doesn’t work.
  • Proofs/screenshots of your bot and proxy tester showing that the proxies don’t work for the target website.

The refund request with all the information requested above have to be sent by email to [email protected] A feedback will be provided to the customer within 24 hours.

For all other cases, and especially if the customer violates terms of the Appropriate Use Policy available here (by using for instance our hourly or monthly proxy services for creating accounts on websites, such as Instagram, Facebook (or any other social media site), Craigslist posting, website scraping …), no refund will be performed and the customer will be definetely banned regarding the use of our proxy service (Proxy4Sure).

IF YOU SUBMIT ANY PAYMENT YOU AGREE THAT YOU WILL NOT DISPUTE, ASK FOR A PARTIAL REFUND, OR A FULL REFUND.
IF YOU DO NOT AGREE TO THE ABOVE DO NOT SUBMIT ANY PAYMENT.

If you have any questions about our Refund Policy, please contact us:
By email: [email protected]
By visiting this page on our website: Contact US